1. Overview
PWR Innovations sells digital software and services — including SaaS subscriptions, assessments, AI-generated reports, and other usage-based deliverables. This Refund Policy explains when refunds are available and why they may be limited once processing has begun.
2. Digital services consume resources immediately
Our products are digital services that may consume cloud computing, third-party APIs, and AI processing resources immediately after a request is submitted. Because these resources are consumed during processing, completed scans, generated reports, AI-generated content, and successfully delivered services are generally non-refundable once processing has begun.
3. When refunds are available
We will issue a full refund when:
- Payment was processed but the purchased report or service could not be delivered due to an error on our side.
- A scan, assessment, or automated process failed and cannot be recovered or regenerated by our support team.
- You were charged in error, including duplicate charges or accidental double payment.
- The service was not delivered at all and we cannot resolve the issue within a reasonable time.
4. When refunds are generally not available
- AI generation, report processing, or assessment work has already started or completed.
- A digital report, download, or deliverable has been accessed, downloaded, or fully delivered.
- A subscription billing period has begun and the service is available to use — cancel future renewals instead.
- You change your mind after receiving a completed digital deliverable.
- Your account was terminated for violation of our Terms of Service or Acceptable Use Policy.
5. Subscriptions
Subscription charges are generally non-refundable after the billing period begins. You may cancel at any time to prevent future renewals. Cancellation stops future charges but does not automatically refund the current period unless required by applicable law or covered by section 3 above. See our Billing Policy for cancellation details.
6. Technical issues first
If a technical issue prevents delivery, contact us before requesting a refund. Our support team will attempt to regenerate the report, re-run the process, or resolve the problem. Refunds are considered when we cannot deliver the purchased service after reasonable efforts.
7. How to request a refund
- Email pwrinnovations@gmail.com with your account email, order reference, and a description of the issue.
- We review requests within 5 business days.
- Approved refunds are returned to the original payment method via our approved payment partner within 10 business days.
8. Chargebacks
Please contact us before initiating a chargeback. We resolve most billing issues quickly. Chargebacks may result in account suspension pending investigation.
9. Payment partner purchases
If you purchased through an authorised payment partner or reseller, refunds may be processed through that partner in accordance with their procedures. Contact us and we will coordinate where needed.
10. Statutory rights
Nothing in this policy limits any refund or cancellation rights you may have under applicable consumer protection law in your jurisdiction.